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DELIVERY

 


Click & Collect, pick up within 15 days at our boutique at 20 rue de Thorigny 75003 Paris.

 

 

Free delivery to more than 20 countries in Europe for orders over 200€.

France, Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Hungary, Ireland, Italy, Latvia, Lithuania,  Luxembourg, Netherlands,  Poland, Portugal (except islands), Spain (except islands), Slovakia, Slovenia, Sweden, Switzerland and the UK.

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​Orders will be dispatched by Colissimo with signature, within three working days from our warehouse in Paris. You will receive an email with the tracking number as soon as your order has been dispatched.

Please contact us by email at contact@maisonsato.com for all questions concerning the shipping or delivery of your order.

 

Delivery in mainland France 
Approximate delivery time: two working days

until 250g  9.47€
until 500g  10.52€
until 750g  11.58€
until 1kg  12.47€
until 2kg  13.84€
until 5kg  17.51€
until 10kg  23.06€
over 10kg  +23.06€ /every 10kg
Free delivery for all orders over 200€


Delivery in Belgium, Germany, Luxembourg, and Netherlands

Approximate delivery time: from 3 to 9 working days depending on the country

until 250g  11.17€

until 500g  11.29€
until 1kg  13.78€
until 2kg  14.75€
until 5kg  17.75€
until 10kg  22.59€
over 10kg  +22.59€ /every 10kg
Free delivery for all orders over 200€

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Delivery in Austria, Ireland, Italy, Portugal (except islands), Spain (except islands), and UK

Approximate delivery time: from 3 to 9 working days depending on the country

until 250g  13.06€

until 500g  13.19€
until 1kg  16.76€
until 2kg  18.75€
until 5kg  21.94€
until 10kg  26.86€
over 10kg  +26.86€ /every 10kg
Free delivery for all orders over 200€

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Delivery in Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, and Switzerland

Approximate delivery time: from 3 to 9 working days depending on the country

until 250g  14.80€

until 500g  14.93€
until 1kg  18.55€
until 2kg  20.75€
until 5kg  27.20€
until 10kg  41.30€
over 10kg  +41.30€ /every 10kg
Free delivery for all orders over 200€

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Delivery in the rest of Europe (except Norway and Iceland)
Approximate delivery time: from 3 to 9 working days depending on the country

until 500g  18.81€
until 1kg  24.33€
until 2kg  27.85€
until 5kg  35.88€
until 10kg  58.97€
over 10kg  +58.97€ /every 10kg
 

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Please note if you are outside the EU, importation taxes may be applied.

The rest of the world (currently unavailable to United States and its territories)
Approximate delivery time: from 5 to 15 working days depending on the country

until 500g  35.19€
until 1kg  39.19€
until 2kg  53,99€
until 5kg  78,69€
until 10kg  148,99€
from 10kg  +148,99€ /every 10kg

 

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RETURNS

 


If your item does not suit you, we accept returns under 14 days from receiving the item and regardless of the reason except damaged items.

The costs of shipping for returns are the responsibility of the client, unless it is an error on our part.

It is the responsibility of the client to return goods in good conditions: remember to protect the good well before returning them to us in their original packaging, we will reimburse you as soon as we receive your returns, within the condition that the returned items are not damaged.


If you have benefited from free delivery and now your order does not meet the minimum price required due to a partial return, the price of the original delivery will be deducted from the refund.


The majority of our products is fragile and we do our best to protect them before shipping. Nevertheless, in the case that you receive damaged or broken items, you need to inform us by email at contact@maisonsato.com with photos and details of the damaged products WITHIN TWO DAYS of receiving the items. We will send you replacement items (if the item is still in stock) or we will reimburse you. After two days of receiving, no returns or refunds will be accepted.

In cases were the items were damaged or the order was incorrect, your delivery costs will be refunded.

For any other questions regarding returns, please contact us by email at contact@maisonsato.com

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