DELIVERY
Free delivery in Europe for all orders over 200€.
Pick up within 15 days by appointment at 18-20 rue de Thorigny 75003 Paris.
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Orders will be dispatched by Colissimo with signature, within three working days from our warehouse in Paris. You will receive an email with the tracking number as soon as your order has been dispatched.
Please contact us by email at contact@maisonsato.com for all questions concerning the shipping or delivery of your order.
Delivery in mainland France
Approximate delivery time: two working days
until 250g 7.26€
until 500g 8.04€
until 750g 8.87€
until 1kg 9.54€
until 2kg 10.58€
until 5kg 13.38€
until 10kg 17.61€
over 10kg +17.61€ /every 10kg
Free delivery for all orders over 200€
Delivery in Europe, the UK and Switzerland
Approximate delivery time: from 3 to 9 working days depending on the country
until 500g 13.45€
until 1kg 16.60€
until 2kg 18.80€
until 5kg 24.05€
until 10kg 39.65€
over 10kg +39.65€ /every 10kg
Free delivery for all orders over 200€
Please note if you are outside the EU, importation taxes may be applied.
The rest of the world
Approximate delivery time: from 5 to 15 working days depending on the country
until 500g 29.55€
until 1kg 32.85€
until 2kg 45.20€
until 5kg 66.15€
until 10kg 125.05€
from 10kg +125.05€ /every 10kg
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RETURNS
If your item does not suit you, we accept returns under 14 days from receiving the item and regardless of the reason except damaged items.
The costs of shipping for returns are the responsibility of the client, unless it is an error on our part.
It is the responsibility of the client to return goods in good conditions: remember to protect the good well before returning them to us in their original packaging, we will reimburse you as soon as we receive your returns, within the condition that the returned items are not damaged.
If you have benefited from free delivery and now your order does not meet the minimum price required due to a partial return, the price of the original delivery will be deducted from the refund.
The majority of our products is fragile and we do our best to protect them before shipping. Nevertheless, in the case that you receive damaged or broken items, you need to inform us by email at contact@maisonsato.com with photos and details of the damaged products WITHIN TWO DAYS of receiving the items. We will send you replacement items (if the item is still in stock) or we will reimburse you. After two days of receiving, no returns or refunds will be accepted.
In cases were the items were damaged or the order was incorrect, your delivery costs will be refunded.
For any other questions regarding returns, please contact us by email at contact@maisonsato.com
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